Here are our terms in regards to a product refund.
a) If you cancel the service within 14 days of your new order, you will receive a refund*.
b) If the service you are canceling is outside of the 14 days period, we cannot offer you a full refund. However a pro-rated credit will be applied to your account.
c) VPS, Dedicated Servers, Streaming Hosting are not eligible for refund.
Note: The 14 days money back period is only eligible for new customers only
*Payments made using Paypal will subject to a 2.9% + $0.30 on the refund to cover the fee taken by Paypal.